TERMS & CONDITIONS
Please review Ridgeline’s terms and conditions carefully. All riders need to sign them to book with us.
Ridgeline reserves the right to change these terms and conditions at any time without prior notice. In the event that any changes are made, the revised terms and conditions shall be posted on our website immediately.
Booking with us
Once Ridgeline receives an email from you with information about the type of riding package required, number of guests, dates of your stay with us, alternative dates if we are fully booked and a brief group rider information regarding skill level and Alpine riding experience, Ridgeline will then reply to you about availability and will provide you with our booking form. The booking of your stay with us will only be confirmed once we have the completed booking forms from all riders.
The services and prices confirmed with the booking apply.
To secure your booking a non-refundable deposit of 20% of total booking costs per person is required at time of booking.
Payment of balance
Ridgeline must receive payment of the final balance to the total costs no later than 8 weeks from your arrival date of your holiday with us. If we do not receive the balance within this time, or with justifiable logged evidence to suggest otherwise, then we reserve the right to treat your booking as cancelled, have authority to supersede your reservation period with another booking, and the cancellation fee as described below shall apply.
If you book within 8 weeks of your holiday with us, then the full balance will be required, once we have confirmed your booking.
Changes to bookings
Ridgeline will try to accommodate for requested changes to the original details supplied with your booking, however if we cannot accommodate these changes and you wish to cancel the holidays then the cancellation fee as described below will apply.
In case of cancellation by you, the cancellation fees to Ridgeline are listed below and will be paid no later than the initial arrival date of your holidays, unless the cancellation takes place due to force majeure:
8 or more weeks before the arrival date of your holiday: 20% of the total costs (equals the non-refundable deposit)
8 – 4 weeks before the arrival date of your holiday: 50% of the total costs
4 – 2 weeks before the arrival date of your holiday: 80% of the total costs
Under 2 weeks before the arrival date of your holiday: 100% of the total costs
Cancellation by Ridgeline
In the unlikely event we have to cancel your holiday, we will offer you either a full refund of your payment or alternative dates for your holiday with us, depending on what you prefer.
Euro exchange rate
Our prices are in Euros (€) and your holiday with us must be paid in Euros (€). In case you book from a non-Euro country, we acknowledge that exchange rate from the Euro to your respective currency can change from the day of your payment of the deposit till the final balance is due. Ridgeline does not offer any monetary compensation of a possible increase or decrease of your total costs caused by changing currency rates.
Although the Mediterranean climate is mild, heavy rains, snow or storms can occur and influence your holiday and the riding of trails. Ridgeline will do its best to cater for the different weather situations, however to ensure the safety of our clients and staff, Ridgeline reserves the right of judgment to cancel any days of riding during your holiday. Also Ridgeline cannot be held responsible for bad weather conditions and therefore no refunds can be given.
Ridgeline does not provide any personal insurances for your holiday with us. You are required to ensure you have all necessary insurances to cover all possible cases of injuries, any health issues and theft or damage of personal property for your stay and activities with us as well as any other activities you want to participate during your holiday. Your insurance cover must specifically include health treatment abroad, medical and accident recovery for injuries gained whilst mountain biking, helicopter rescue and repatriation costs. The details of your insurance must be available in case of an emergency on the trails.
Shuttle vehicles and bike trailers
Clients use the Ridgeline shuttle vehicles and bike trailers entirely at their own risk. Clients are responsible for the safe transit of their own bikes and must ensure that their bikes are put on the trailers securely. Ridgeline cannot be held responsible for any damage to client’s bikes during the holiday with us.
Unlikely events such as vehicle breakdown, bad traffic, accidents, adverse weather or other unexpected events can delay our shuttle service to the airport. That’s why Ridgeline cannot guarantee arrival at the airport at the pre-arranged time. Also Ridgeline cannot be held responsible for any missed flights under any circumstances nor will Ridgeline cover any consequential costs that can occur due to missed flights and a delayed departure.
Safety and rider responsibility
Mountain biking is a dangerous sport and comes with certain risks. Due to the challenging nature of the trails and the amount of riding our clients will do during holiday with us, the likelihood of having an accident whilst riding is high. Ridgeline staff will take every precaution to ensure the safety of riders, however Ridgeline cannot be held responsible for any accidents, injuries or the very unlikely worst case of the death of riders whilst guided riding with us. Before any riding with Ridgeline, our clients have to sign a declaration that they have understood and accepted all associated risk of their riding during their holiday with us.
Wearing respective safety equipment can reduce the extend of injuries. An appropriate mountain bike helmet and minimum safety protective gear is absolutely essential for a mountain biker. Ridgeline staff reserves the right to refuse to accompany any rider who is not wearing a helmet and knee pads. For the more aggressive downhill riding it is strongly recommended to use a full-face helmet for added protection in the event of a heavy fall onto the face. Also suitable biking gloves are advised be worn at any time whilst riding with Ridgeline staff. As protective pads (forearm-elbow and knee-shin pads) are proven to reduce the potential severity of external wounds and can reduce the likelihood of broken bones in the event of an accident, we strongly recommend to wear appropriate pads during riding.
Ridgeline cannot guarantee the safety of each trail from one day to the next. Natural hazards like fallen trees, uneven surfaces or flooding can exist without warning, and Ridgeline cannot be held responsible for any loss, damage or injury caused by such hazards.
Accidents and first aid
All Ridgeline staff is equipped with a basic first aid kit and respective local emergency contact details for the event of an accident. In case of an accident our staff will act to their best knowledge and experience, however they are not trained medical professionals. In case you don’t want to be treated at all by Ridgeline staff, and wait for trained professionals to arrive at the scene in the case of an accident, please advise us accordingly before your first ride (as you may be unconscious in the event of the severe fall). In addition you have to inform us about any known existing allergies to medical treatments at the time of booking.
If one or more articles of the above terms and conditions become invalid this does not affect the validity of the other articles. The invalid article shall be replaced by another one expressing the intention of the parties as close as possible.